Why Managed Services?

Definition

Designed to monitor and report on the critical health status of customers’ key network devices and applications such as email or the internet connection.

Target

‘Time and Material’ customers with annual historic spending between $2000- $5000.
Any prospect or customer who is not yet willing to invest in a lot but is beginning to see the value in their network.

Positioning Statement

Managed Services with Remote Monitoring does not promise to reduce the number of downtime incidents that occur but serves to reduce the time from a network failure to overall issue resolution through the elimination of diagnostic work.

Purpose

Goal of the program is to solidify the relationship with the customers by having them commit to a monthly contract.
Committing to a contract prevents the customer from reverting back to an unpredictable and unstable ‘Time & Material’ engagement

Program Features

• Availability monitoring on key network devices
• Backup System monitoring
• Internet connectivity assessment
• Firewall availability monitoring
• Block hours at a discounted rate for reactive work performed
• Optional email / spam filtering protection

Benefits

• Peace of Mind: A staff of experienced, skilled resources will be ‘watching’ the network and dealing with network issues as they arise, allowing you to focus on your own core business, revenue-generating activities.
• Higher Levels of Employee Productivity: By ‘watching’ the network and responding immediately to network issues as they arise will serve to reduce the business impact of any IT failure by reducing the mean time to incident resolution, thus resulting in increased productivity levels.
• Cost Savings: Monitoring the customers’ network will allow for quick determine to the root cause of any network issue, thereby reducing the timely task of issue diagnosis from hours to minutes – resulting in substantial cost savings.
• Introducing Accountability and Transparency of Any ISP & Other Hosted Applications: Monitoring the availability of the customers’ internet connection and website to provide reporting to the customer of the actual delivery of such services that the customer is paying for.
• Cost Savings on Reactive and Emergency Calls Through Discounted 
  Block Hours
• Improved Customer Service Experience Through Higher Call Priority 
  Over Non-Contracted Customers